Sunday, November 10, 2019
Chapter 10 is a chapter that attempts to discus
Chapter 10 is a chapter that attempts to discus the seemingly ambiguous concept of equality. It contains a discussion of how equality is realized in law, public policy, and society in general. Furthermore, the discussion focuses on the three different conceptualizations of equality. These are equality under the law, equality of opportunity, and equality of material well-being. The main argument of this chapter is that equality of material well-being has emerged as the dominating factor in the formulation of policies. In order to prove his point, the author discusses each of the conceptualizations and how they are related to each other. The chapter contains a lengthy discussion of equality under the law. It discusses how the laws of a society must disregard various categorizations and consider people as individuals. Basically, this is the backbone of equality as perceived by many. It is with this conceptualization that the evil of inequality such as racism, sexism, homophobia and others are commonly argued with. Furthermore, the author discusses how equality under the law or the lack of it has been demonstrated in U.S history. The author recounts the discrimination that different groups have received and he identifies the presumably dominant group as being white, male, and predominantly Protestant. He argues that it is such group that has used the law in order to maintain its dominance and keep other groups subordinated. The author further argued that equality of opportunity and equality of material well-being are inseparable and dependent on each other. It is because opportunities to rise in the ranks of social mobility are dependent on the resources that one has. The author paralleled the evolution of the conceptualization of equality to the various stages that the civil rights movement has undergone. In its earliest days, the focus of the movement was on eradication of laws that subordinated African-Americans. In other words, this referred to attacks on denials of equality under the law. In the second stage, the civil rights movement focused on fighting for equal access to values and facilities that are supposed to be available to the general public. This constituted their battle for equality of opportunity. Now, the movement is in its third stage, the battle for proportional equality or equality of material well-being. To demonstrate how the focus shifted to proportional equality, the author recounted the laws that were deemed to be in support of the achievement of equality such as the fourteenth amendment and the Civil Rights Act of 1964. These laws were used to generate policies that meant to end inequality on various fronts specifically education and employment. For instance, the fourteenth amendment led to the end of segregation in public schools. On the other hand, the Civil Rights Act of 1964 led to the creation of EEOC which pressed for ending discrimination in terms of employment opportunities. Having read the chapter, it is my view that equality, in all of its three conceptualizations, is all one and the same. Having one means having the others. The achievement of such cannot be the sole responsibility of the government or the law. It requires the concerted effort of the whole society. I agree with the author that today, the battle for equality has shifted to the battle for proportional equality. The achievement of such indeed reflects the fulfillment and realization of the two other conceptualizations. Equality must not only be reflected in the law. It does not only favor those who have long been discriminated. Equality is the right of everyone. Thus, every member of society must make an effort towards the realization of it.
Thursday, November 7, 2019
Some People Think That Personal Happiness Is Directly Related to Economic Success. Others Argue That Happiness Depends on Completely Other Factors. Discuss Both of the Views and Give Your Own Opinion Essay Example
Some People Think That Personal Happiness Is Directly Related to Economic Success. Others Argue That Happiness Depends on Completely Other Factors. Discuss Both of the Views and Give Your Own Opinion Essay Example Some People Think That Personal Happiness Is Directly Related to Economic Success. Others Argue That Happiness Depends on Completely Other Factors. Discuss Both of the Views and Give Your Own Opinion Essay Some People Think That Personal Happiness Is Directly Related to Economic Success. Others Argue That Happiness Depends on Completely Other Factors. Discuss Both of the Views and Give Your Own Opinion Essay Essay Topic: Opinion Some people believe that happiness is related to economic success because only money can make peopleââ¬â¢s life more enjoyable. When it comes to economic success, the majority of people believe that money means a luxurious life. To begin with, if someone owns great success on economic, that means he can spend more money on whatever he likes and spend more time on his hobbies. Emotionally, money can buy happiness at least to some extent. That is to say, you can buy things that you like in order to fulfill your needs and vanities and this makes you feel happier. You can also enjoy the best education and social welfare. Thirdly, economic success implies high social class and status, which can make people feel happy and respectable. Opponents, however, hold the view that happiness does not depend on economic success but completely other factors. First of all, numerous studies show that happy individuals are successful across multiple life domains, including marriage, income, work performance and health. The happiness exists not only because economic success makes people happy, but also because positive affect engenders happiness. Whatââ¬â¢s more, It is indisputable that there are millions of people who still have a miserable life and have to fact the dangers of starvation and exposure, but some of them sill lead a happy life because they keep the happy spirit. Last but not least, money can not buy everything, such as friendship, true love and health. You can buy things corporeal, but you can never spend money to ask for more time. In the final analysis, both sides have sound foundations. However, if asked to make a choice, I will not hesitate to assent to the latter. I firmly believe that happiness is not only related to economic success but also links to other factors which are much more significant.
Tuesday, November 5, 2019
The Role of Islam in African Slavery
The Role of Islam in African Slavery Slavery has been rife throughout all of ancient history. Most, if not all, ancient civilizations practiced this institution and it is described (and defended) in early writings of the Sumerians, Babylonians, and Egyptians. It was also practiced by early societies in Central America and Africa. The Quran prescribes a humanitarian approach to slavery: free men could not be enslaved, and those faithful to foreign religions could live as protected persons, dhimmis, under Muslim rule (as long as they maintained payment of taxes called Kharaj and Jizya). However, the spread of the Islamic Empire resulted in a much harsher interpretation of the law. For example, if a dhimmi was unable to pay the taxes they could be enslaved, and people from outside the borders of the Islamic Empire were considered an acceptable source of slaves. Although the law required owners to treat slaves well and provide medical treatment, a slave had no right to be heard in court (testimony was forbidden by slaves), had no right to property, could marry only with permission of their owner, and was considered to be a chattel, that is the (moveable) property, of the slave owner. Conversion to Islam did not automatically give a slave freedom nor did it confer freedom to their children. Whilst highly educated slaves and those in the military did win their freedom, those used for basic duties rarely achieved freedom. In addition, the recorded mortality rate was high this was still significant even as late as the nineteenth century and was remarked upon by western travelers in North Africa and Egypt. Slaves were obtained through conquest, tribute from vassal states, offspring (children of slaves were also slaves, but since many slaves were castrated this was not as common as it had been in the Roman empire), and purchase. The latter method provided the majority of slaves, and at the borders of the Islamic Empire vast number of new slaves were castrated ready for sale. The majority of these slaves came from Europe and Africa there were always enterprising locals ready to kidnap or capture their fellow countrymen. Black Africans were transported to the Islamic empire across the Sahara to Morocco and Tunisia from West Africa, from Chad to Libya, along the Nile from East Africa, and up the coast of East Africa to the Persian Gulf. This trade had been well entrenched for over 600 years before Europeans arrived, and had driven the rapid expansion of Islam across North Africa. By the time of the Ottoman Empire, the majority of slaves were obtained by raiding in Africa. Russian expansion had put an end to the source of exceptionally beautiful female and brave male slaves from the Caucasians the women were highly prized in the harem, the men in the military. The great trade networks across North Africa were as much to do with the safe transportation of slaves as other goods. An analysis of prices at various slave markets shows that eunuchs fetched higher prices than other males, encouraging the castration of slaves before export. Documentation suggests that slaves throughout Islamic world were mainly used for menial domestic and commercial purposes. Eunuchs were especially prized for bodyguards and confidential servants; women as concubines and menials. A Muslim slave owner was entitled by law to use slaves for sexual pleasure. As primary source material becomes available to Western scholars, the bias towards urban slaves is being questioned. Records also show that thousands of slaves were used in gangs for agriculture and mining. Large landowners and rulers used thousands of such slaves, usually in dire conditions: of the Saharan salt mines, it is said that no slave lived there for more than five years.1 References Bernard Lewis ââ¬â¹Race and Slavery in the Middle East: An Historical Enquiry, Chapter 1 Slavery, Oxford Univ Press 1994.
Sunday, November 3, 2019
What Is Meant By Smart Power And How Does Its Application By The Obama Essay
What Is Meant By Smart Power And How Does Its Application By The Obama Administration Differ From The Use Of Hard Power By The Bush Administration - Essay Example These terms are descriptions of the way that American governments deal with other states, especially those states which do not agree with American views. Hard power is the use of forceful tactics such as military actions or economic sanctions. It shows how strong America is, and imposes American views on other people. If the other countries involved are weak, then this can be very effective and President Bush used this kind of approach at the beginning of his first term of office. The invasion of Iraq is a classic example of hard power at work. This tough line was also an important part of President Bushââ¬â¢s election campaign in 2004: ââ¬Å"the Bush administration achieved a greater advantage over Democrats in general and Senator John Kerry in particular on this issue than on any other in the 2004 presidential race.â⬠(Campbell and Oââ¬â¢Hanlon: 2006, p. 119) After the 9/11 attack on New York, it was possible to present hard power as a defence tool, not necessarily an a ct of aggression. This made it more acceptable to the American public. Sometimes, however, the opposite of hard power, i.e. soft power is a better approach. People know that America is strong, but they might be more impressed by gentle approaches like aid and support, with diplomatic summits and exchanges of views. Americaââ¬â¢s culture and image are also aspects of soft power.
Friday, November 1, 2019
Impact of information technology on Hotel Business Essay
Impact of information technology on Hotel Business - Essay Example Hence, these changing information technology trends in hospitality industry force all economical hospitality firms to practically take advantage of any innovative technology that can offer their business considerable perfection in forms of greater customer satisfaction and employee efficiency. There are numerous researches have been conducted to determine the impact of information technology on hospitality industry. In this scenario, a research that was carried out in Australia by (Lee et al., 2003) declared that the information technology has significant influences over the capability of hospitality firms in order to facilitate their workers, increase efficiencies, enhance service quality, gain competitive edge, effectively build and maintain associations with customers, and increase overall business productivity (Karadag & Dumanoglu, 2009; Lee et al., 2003; Galen et al., 2003). This paper discusses the potential impacts of information technology on hospitality industry. In this sce nario, this paper will discuss the information technologies that are being used by the hospitality industry to manage their business operations.... Many researches show that information technology has become a key driver of growth for the hospitality industry in the past few years. In addition, up-to-date tools and software applications for carrying out tasks such as flawless communication and distribution of operational information, synchronized inventory access, and collection of important performance data, have changed the structure of hotel and restaurant business. As well, one of the biggest advantages of this process has been the improved customer experience and satisfaction, leading to higher devotion. In this way, information technology has augmented earnings for hospitality industry, and also helped them in saving expenditures on a long-standing basis by minimizing the human resource and enhancing the quality of service and business performance (Pandey, 2010). Historically, the business processes of hospitality firms have been managed using cards, manually, or paperwork at the front desk in order to keep up a correspond ence with old and existing customers. In this scenario, hoteliers were mainly at the compassion of the needs of guests to get there, and on their own efforts and staff to be there for possible surges or extended deficiencies of tenancy. Without using information technology supported methods hospitality industry was facing serious problems. In this scenario, (Nikolis, 2008) discuss some of the important areas of the hospitality industry which has been improved by the information technology. According to (Nikolis, 2008), the basic reason that information technology has turned out to be significant is its usefulness for the billing. In view of the fact that traditional paper-based and manual data entry was slow, time-consuming and ineffective, and
Wednesday, October 30, 2019
14 Coursework Example | Topics and Well Written Essays - 250 words
14 - Coursework Example I personally think that this assumption is accurate that crimes can be controlled by monitoring the surroundings. it is different from the other techniques as it direct monitoring and controlling the surroundings. People are be watched and actions are taken immediately by the concerning authorities. Environmental manipulation occurs when the surroundings of an individual are used to prevent crimes. These include access control, surveillance, residential areas which include limiting the activities of pedestrians and other unrelated people, use of close-circuit cameras, activity support and motivation reinforcement. Observing all the methods and techniques of environmental manipulation to control crime; I personally think that use of close-circuit cameras would be much effective in crime controlling as such a technique would prevent from more crime and people would be aware of the fact that they are being watched by the official authorities who are monitoring their actions. It would help in controlling drug related crimes more
Sunday, October 27, 2019
Chandler Health Strategy 2015-17
Chandler Health Strategy 2015-17 CHANDLER HEALTHà STRATEGY FOR 2015-2017 INTRODUCTION With the voyage of time, the need of quality and prompt healthcare services has become unevitable asset in the heathcare system. Chandler health, a non profit organsisation, is equipped with highly qualified and adroit healthcare manpower, devoted to deliver the finest services regarding acute, community and elderly healthcare as per the necessity and demand of the general peblians. This document outlines the three years strategy that has been considered by the chandler health to achieve the odjectives set by the organisation and establish organisation as a one of the finest healthcare organisation to deliver prompt and apt care and faclity to the consumers. MOTO: ââ¬Å"OUR ENDEAVOUR IS TO MAKE YOU FELL BETTER.â⬠GOAL To bolster adroit manpower and work as a unit to deliver excellent health services. In the healthcare system, teamwork has been a major focus in the longevity of the organisation. Involvements of healthcare worker are pillars for the establishment of healthcare organisation. And in additions administrative staff and stakeholders also play a significant and symbiotic role in the betterment of the organisation. Potent collaboration between the manpower, respect and understanding and communication in a healthcare certainly boosts the quality of patient care and furthermore curtails the adversity in the healthcare and reduces physical and mental stress among the healthcare professions. OBJECTIVE ACTION CHALLENGES Build and expand health care workforce Recruitment of qualified staff. Orientation of job and accountability. Provide training if necessary. Time consuming phenomenon and economically expensive. Some applicant may have negative interpretation about organisation so leads to loss of adroit manpower Construct a team as per the requirement of organisation Create team as soon as possible for better mutual understanding within the team members. Selection must be done on the basic of capacity expertise and knowledge embodied by the individuals. Some individual savour isolation and do better without a team effort. Conflict to represent a team leader may arise. Establish collaborative team work between workers and appreciate the team effort. Actuate all the team members to work as team and understand, respect and communicate each other for the betterment of the organisation. Unwillingness of some of the team member to work as a team and share ideas and skills. Misunderstanding between the team members due to poor communication. Enhancement of dexterity and knowledge within the staff Funding in educational opportunity. Update with the current health services and technology. Provide training and professional opportunity. Hesitation of the staff to cope with new technology and health related issues, especially aged staffs. Due to lucrative nature of health organisation skilled staff may leave work for other opportunity. Transparency within workforce Establish robust harmony between the clinical and non-clinical faculty. Conflict within the workers With the establishment of objectives, it is obligatory the measure whether the objective and action deployed by the organisation has been successful or lagging behind. Measurement can be achieved by evaluation of team, accomplishment of team, conducting a query within the workers and obtain a feedback from the staff about the team and pros and cons of the team strategy. And furthermore a meeting can be organized to understand and discuss about the challenges prefaced by the staff, outcome of the strategy and enlighten flaws and weakness of team, that need to be amended for the healthcare organisation to thrive and sustain in this lucrative world. Framework for the implementation of strategy Strategy, ironically, is a tool through which an organisation meets the vision and objectives allocated and further enable an organisation to elect the appropriate pathway and proper action to determine the future of the health organisaton in a limited time frame (Morden 2007). As strategies are meant to achieve in a certain time frame, proper planning, establishment of priorities and development of strategic framework is mandatory for the better progress, outcomes and longevity of Chandler Health organisation. The chief executive officer (CEO) of chandler health organisation has the major accountability to provide a specific and precise direction and motivation to the staff to achieve the goals within the limited time frame. CEO further invents a methodical and structured plan or strategy to meet the objective and vision of the organisation within three years (Stephen Barnwell 2007).The major strategic framework of Chandler Health organisation includes, Understand the need of the consumers and establish customerââ¬âcentered care. Consultation with the stakeholders of Chandler health Organisation. Formulation of committee. Establish transparency within the staff of the organisation. Evaluation of the strategy. 1 Understand the need of consumer and establish customer-centered care Understanding the basic need and necessity of the consumers and establishment of consumer centered care within the community is the major aim of Chandler Health organisation (Constand et al. 2014). The organisation firmly asserts that establishment of consumer centered care not only recuperate illness and tribulation of the consumers, outstanding health consequences, better consumers satisfaction and lessen health expenses (Freeman 2003), it also envelop the mitigating partnership, profound communication and faith between the consumers and provider (Epstein et al. 2009). Pay attention to the opinion of the consumers, enhancing effective communication with the consumers, review the consumersââ¬â¢ feedback about the services delivered by the organsation and to meet the expectation and trust of the consumers (PricewaterhouseCoopers 2008) are the major action considered by the organsation to attend superlative consumer centered care. And in addition Candler Health actuate all the staf f and faculty members to respect single consumer and savour diversities. And further assures that existence of poise between the patients centered care delivery and racial, ethnic and socio-cultural value, as organisation believes that lack of disparities in delivering patient care ministers to attend quality of healthcare services and facilities for every consumer (Johnson et al. 2004). 2. Consulting with the shareholders of Chandler Health Organisation Implementation of strategy, constructing a framework and to make a precise and accurate decision is simply impossible without the involvement of stakeholders, as all the financial activity for instant funding, and decision making are achieved through stakeholders. By and large, stakeholder has a significant and crucial involvement in formidable outcome of the organisation. Chandler Health firmly understands the importance of the presence of stakeholders in the planning and plotting for the establishment of effective strategic framework in a limited lapse of time. Primary step needed to be considered before consultation with the stakeholders is to identify the stakeholders of the organisation (Wood et al. 2012). Indeed, there is no apt definition of the stakeholders. Stakeholders could be people and any institution, funding and assisting the organisation relating internally or externally (Morden 2007). After the completion of identification procedure, classification of stakeholders is obligatory. Basically stakeholders can be categorise as Internal stakeholders Internal stakeholders represent the manpower employed by the organisation and work within the circumference of organisaton. The internal stakeholders embodies owners, CEO, the board of directors, shareholders, shareholders family, trust members and all the non clinical staffs and clinical staffs Including General Practitioners, Nurses, and all the allied health professions (Mordern 2007; Freemam 2010). External Stakeholders External stakeholders represent people or professional institution living outside the boundary of organisation ministering the organisation in decision making or providing moral support for the progress and welfare of the organisation. Immediate external stakeholders are customers and family member of the consumers and other external stakeholder comprises of, professional bodies, regulatory institutions, community, social services agency and government representative at local, regional and state level capable to clout the board regulation and legislation (Mordern 2007; Freeman 2010) Chandler health organisation also implement a stakeholder crosswalk , constructed mainly to consider appropriate stakeholders in decision making in a peculiar area of expertise and in appropriate time (Eveleigh et al 2012). And finally Chandler health is committed to create stakeholder network map and maintain robust relationship and ambience among the stakeholders (Wood et al. 2012). 3. Formulation of committee After planning of strategy, it is a herculean task to implement, manage and maintain the strategy. A team is needed to create to implement and maintain the efficacy of the strategy. Establishment of strategic committee is extremely important for the betterment of organisation. Chandler health would select the members in the strategic on basic of interest and expertise in the relevant field so that skills and knowledge embedded within the committee members could be utilised for providing the apt direction in decision making (Jeffrey, April Daniel, 2003). Chandler Heath is committed to involve top level managers, middle managers, frontline supervisors (Hoon 2007),shareholders, individuals with professional dexterities, and other internal as well as external stakeholders (Jeffrey, April Daniel, 2003; Swayne, Duncan Ginter 2013). And further organisation would create strategic management community and strategic operating committee (Steiner). Strategic management committee comprises of top management, shareholders and other important board members, providing recommendation and pathway to operating committee (Steiner). And Operating committee include middle managers and other frontline supervisors implementing all the action need to be achieved in limited time zone (Steiner). And finally, Chandler health assures that there exist a healthy and harmonious interaction and relationship among the individual within the strategic community and act as a unit. 4. Establish transparency within the staff of the organisation. For the effective execution of strategy, each and every individual employed within the organisation must be conscious and have a profound insight about the vision, mission, values and aim of the strategy. As transparency within the staff is the major value of Chandler health, organisation is committed to provide a level of transparency with the staff so that there is better exchange and sharing of ideas, expansion of innovative insight, critical investigation and give and take discussion (Swayne, Ducan Ginter 2013; Davis 2014). Communication undoubtable plays a vital role in the delivery of the information. In order to enhance effectiveness of strategy and to minimise errors, Chandler Health has formulated an efficient communicating strategy (Mortenius et al. 2011; Davis 2014). And further on organisation has focused to allot simple, transparent, accurate and understandable format and means of communication to employees as incomplete, complex communication misguide the staff from the goals of the organisation. Chandler Health organisation has introduced three major communication pathways; oral, written and Electronic pathways (Mortenius et al. 2011). Oral Pathway: Meeting, Seminar, workshops and training Written Pathway: Newspaper, Organisation magazine and broachers, reports, researches and bulletins Electronic Pathway: E-mails, official websites and other visuals means. On the other hand, chandler Health actuate all the core member of the organisation and employee to be expressive and receptive while communicating and respect individuals (Davis 2104) and planning to introduce ââ¬Å"SBAR (Situation-Background- Assessment- Recommendation)â⬠(Davis 2014) ââ¬Å"a system of communicating crucial and cardinal information requiring prompt decision and operation. 5. Evaluation of strategy Evaluation of the strategy is the major phenomenon to measure the progress of the organisation (Pumet). Chandler Health organisation is obligated to conduct; ââ¬Å"Customer experience online survey systemâ⬠(Forest Research 2007) and collect all the feedback from the customers about the facilities and healthcare delivered by the organisation, as Chandler health believe in customer centricity which not only refines healthcare and services but also motivates to meet the appetite and intention of the consumers (Lutz 2008). ââ¬Å"Balance score sheetâ⬠that measures the outcome of four field of organisation; relationship with consumers, interpersonal relation, values of organisation, and financial structure of organisation (Braam Nijssen 2004). Annual meeting of the all the stakeholders including staffs of the chandler health organisation and discuss about the feedback, issues and hardship induces in the implementation and action process of the strategy. Identify the flaws of strategy through discussion and amend it in future. References Lutz, S. 2008, A Strange Fit for a King: A Customer Experience Framework, Consumer-Driven Healthcare, vol. 53, pp. 356-9 Rumelt, R.P., Evaluation of strategy: Theroy and Models, pp. 196-217. Forrester Research 2007, North American Technographicsà ® Customer Experience Online Survey,Cambridge, MA. PricncewaterhouseCoopers 2008,How Consumer conversation will Transform Business, 10/01/2008,www.pwc.com/extweb/pwpublications.nsf/docid/452132E0E4043D6E852573D9005BF037>. Braam, G.J.M. Nijssen, E.J. 2004,Performance effetcs of using the Blance Scoresheet on the Dutch experience,LongRange Planning,vol 37,no. 4,pp. 335-349. Epstein, R.M., Fiscella, K., Lesser, C.S. Stange, K.C. 2009, Why The Nation Needs A Policy Push On Patient-Centered Health Care, Health Affairs, vol. 29, no. 8, pp. 1429-95. Davis, A. 2014, Core Communication Competencies in Patient-Centered Care, ABNF Journal, pp. 40-45. Freeman, R. E. 2010, Strategic management: A stakeholder approach, Cambridge University Press,United Kingdom. Morden, T. 2007Principles of Strategic Management,3rd edition, Ashgate. Mortenius, H., Maklund, B., Palm, L., Fridlund, B. Baigi, A. 2011, The utilisation of knowledge of and interest in research and development amnong primary care staff by means of stratgic communication-a staff cohort study., Journal of Evaluation in Clinical Practice, vol. 18, pp. 768-75. Swayne, L.E., Duncan, W.J. Ginter, P.M. 2012,Strategic Management of Health Care Organizations, 6thedn, John Wiley Sons Ltd, USA. Steiner, G.A.,Strategic Planning What Every Manager Must Know,A Division of Simons Schuster Inc.1230 Avenue of the Americas, New York. Hoon, C. 2007, Committees as strategic practice: The role of strategic conversation in a public administration., Human Relations, vol. 60, no. 6, pp. 921-51. Jeffrey, L.C., April, K. Daniel, T. 2003, Board Composition, Committees, and Organizational Efficiency: The Case of Nonprofits, Nonprofit Voluntary Sector Quarterly, vol. 32, no. 4, p. 493. Wood, J., Sarkani, S., Mazzuchi, T. Eveleigh, T. 2013, A framework for capturing the hidden stakeholder system, Systems Engineering, vol. 16, no. 3, pp. 251-66. Johnson, R.L., Saha, S., Arbelaez, J.J., Beach, M.C. Cooper, L.A. 2004, ORIGINAL ARTICLES Racial and Ethnic Differences in Patient Perceptions of Bias and Cultural Competence in Health Care, JGIM: Journal of General Internal Medicine, vol. 19, no. 2, pp. 101-10. Constand, M.K., MacDermid, J.C., Bello-Haas, V.D. Law, M. 2014, Scoping review of patient-centered care approaches in healthcare, BMC Health Services Research, vol. 14, no. 1, pp. 572-92. Stephen, R. BArnwell, N. 2007,Organisational Theory Concepts and Cases,5th edn, Pearson Education Australia.
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